I've called a few times inquiring about getting a transmission drain and fill, because the dealership recommended it be done. Cottman was less expensive than the dealership as well as another trans shop that I received an estimate from. Each time I called, they were very friendly, and very helpful answering all of my questions, not trying to push me off the phone, and they were honest about the urgency of getting the work done. Today, I had the work done, and they are very friendly and helpful there. I appreciate it and will return for any transmission needs.